Privacy Policy

01 Information We Collect

• Contact details (name, email, phone number) when you request a quote, make a booking, or get in touch with us.
• Property details (address, access instructions, floor area, cleaning preferences) needed to deliver your service.
• Technical data (IP address, device type, browser, session activity) collected automatically when you visit our website.

02 How We Use Your Information

• To process your bookings and deliver the cleaning services you have requested.
• To send you booking confirmations, service updates, and follow-up communications.
• To improve our website, pricing tools, and service offerings based on usage data.
• To comply with our legal obligations under Malaysian law.

03 Sharing Your Information

We do not sell your personal data to any third party. We may share your information with trusted service providers — such as payment processors and scheduling tools — who assist us in operating our business. These parties are bound by confidentiality obligations and are only permitted to use your data for the purposes we specify.

04 Data Retention

We retain your personal data only for as long as is necessary to fulfil the purpose it was collected for, or as required by Malaysian law. Booking records are kept for a minimum of two years for operational and dispute resolution purposes. You may request deletion of your data at any time by contacting us directly.

05 Your Rights Under PDPA

• You have the right to access the personal data we hold about you.
• You may request a correction if any information we hold is inaccurate or incomplete.
• You may withdraw consent for marketing communications at any time by contacting us or unsubscribing via any message we send.

06 Cookies

Our website uses cookies to remember your preferences, understand how visitors use our site, and improve your experience. Essential cookies are required for the site to function. You may disable non-essential cookies through your browser settings at any time, although this may affect some features of the site.

07 Security

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, disclosure, or misuse. All data transmitted through our website is encrypted. While we work hard to protect your information, no method of electronic storage or transmission is entirely without risk.

08 Children

Our services are intended for adults who are contracting on behalf of their own household or business. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us and we will remove it promptly.

09 Changes to This Policy

We may update this policy from time to time as our services or legal obligations change. When we do, we will revise the effective date at the top of this page. For significant changes, we will notify customers directly by email where we hold your contact details.

10 Contact Us

For any questions about this policy or to exercise your rights under the PDPA, please contact us at hello@kleanext.com or visit our Contact page. We will respond to all data-related requests within 14 days.